Standard Ground Delivery is free within India. All standard orders are shipped from our warehouse within 3 working days of the date of placement of order.
You will receive a tracking number once your order is shipped. We will not be responsible for any delay or non-delivery of purchased products caused by flood, fire, war, acts of God or any cause that is beyond our control.
In case a delivery is not made by the courier company due to the non-availability or mistaken address or contact details of the customer, any extra cost towards re-delivery shall be to the customer’s account.
We reserve the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found to be not true (wholly or partly), we reserve the right to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without any prior intimation.
No Questions Asked Return Policy
We offer a No Questions Asked Return Policy on all our products except made to order and customized products. Our Return Policy is really simple. If you are not happy with something you bought, we’ll take the product back but a return charge will be applicable. In case of manufacturing defects please reach out to us and we will replace the product at zero cost within 7 days of the date of delivery of the product.
If the packaging is brand new, unopened or undamaged we’ll give you a full refund. The only time we don’t accept a return is if the product has been used or damaged by you.
If you are not satisfied with your product, please contact our Customer Support team to start the return process. We’ve made it very simple for your convenience. Please email us on sales.tanstitch.com to start the return process.
Only items purchased directly from this website will be accepted by us. For products purchased from authorized retailers, please get in touch with them directly for returns. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returned items must be in their original packaging, including any accessories, manuals, documentation and original invoice.
You must NOT accept delivery if the packaging has been damaged. You must report any damage or missing item/accessory within 2 days of delivery of the product. Outback reserves the right to deny any return.
Refunds:
Refunds are processed within 07 business days of receipt of returned products. Refunds will be issued via PayPal, credit card, debit card, NEFT or via cheque.
For defective items, a full refund will be credited upon return.
For non-defective items, refund excludes all shipping and handling fees.
Cancelling Orders:
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.
To check the status of your order, please log-in to your TANSTITCH account or contact our Customer Support team at care.tanstitch@gmail.com or call us at +919831535393.